hii, if you have any questions about your order, your products, or if you simply need support, you can contact us using the form below.

Please note: For quality, safety, and verification purposes, return requests cannot be processed through this form. Because damaged or incorrect items require photo documentation, all return requests must be submitted by email to kulosabeauty@gmail.com, following the instructions underneath.

To request a return, email us with:

- Your order number

- The product(s) you want to return

- A short explanation of the issue

- Photos if the item arrived damaged or incorrect

- The damaged or incorrect product

- The outer packaging

*Please do not send any items back before your return request has been approved.

We reply within 24–48 hours (Monday–Friday, 9am–5pm CET), and once your request is reviewed, you’ll receive clear instructions on how to proceed; please note that processing may take slightly longer during peak moments such as launches, sales, or holidays.